SHOPPING AND RETURN POLICY

Shopping Policy:

Product Selection: Our photo canvas store offers a wide range of canvas prints featuring various designs and sizes. Customers can browse our online catalog to choose their desired canvas prints.
Ordering Process: To place an order, customers can add their selected canvas prints to the shopping cart either online or with the assistance of our in-store staff. They can review their order details, including the size, design, and quantity before proceeding to the checkout process.
Payment Options: We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment platforms. In-store purchases may also offer additional options such as cash or in-store credit.
Shipping and Delivery: For online orders, we provide shipping options with varying delivery speeds and costs. The estimated delivery time will be communicated during the checkout process, considering factors like the customer’s location and the chosen shipping method. In- store purchases can be taken immediately.
Order Tracking: Once an order is processed, customers will receive a confirmation email or notification with a tracking number (if applicable). This allows customers to monitor the progress of their shipment until it reaches their doorstep.

Defective or Damaged Products: If a canvas print arrives defective or damaged, customers must contact our customer support within 48 hours of receiving the order. We may request photographic evidence to assess the issue. Based on our evaluation, we will provide a replacement or a refund at no additional cost to the customer.
Incorrect Orders: In the event that the received canvas print does not match the order details, customers should reach out to our customer support within 7 days of delivery. We may require the customer to return the incorrect item in its original condition, and upon verification, we will send the correct item or issue a refund.
Change of Mind: We understand that preferences can change. If a customer decides to return a canvas print due to a change of mind, they can do so within 14 days of receiving the order. In such cases, the customer is responsible for covering the return shipping costs. The returned item must be in its original condition, and upon inspection, we will issue a refund minus any applicable restocking fees.
Refund Process: Refunds are typically processed within 7-10 business days after we receive the returned item. The refund will be issued using the original payment method unless otherwise agreed upon with the customer.
Non-Returnable Items: Customized or personalized canvas prints, such as those featuring customer-uploaded photos, are non-returnable unless they arrive damaged, defective, or incorrect.